Service terms

Terms & Conditions

Last updated 30 September 2026

These terms apply to TT Home Waste Club, operated by Cirqula T/A Trailer Trash (ABN 51 727 056 367) (“we”, “us”). Part A applies to everyone. Part B applies if you take a Membership (Essential, Family / Executive or Estate / Premier). Part C applies if you take our Full Bin Service. If you take both, both parts apply. By signing up you agree to these terms.

Part A — All customers

1. Our services

Membership is a monthly property waste-management subscription covering extra bin pickups, bin cleaning, cardboard/event cleanouts, post-holiday and metal collections, and discounts on skip hire, as set out on our Services pages. What is included depends on your tier. Full Bin Service is a separate service where we supply a 240L bin and collect it on a fixed schedule (see Part C).

2. Service area

Our services are available to properties across Melbourne. We may decline or suspend service for an address outside our service area.

3. Pricing

All prices are in Australian dollars and include GST. Current prices are shown on our pricing page and Full Bin Service section and may change from time to time. We’ll give existing customers at least one billing cycle of notice before a price change takes effect on their subscription.

4. Billing

Subscriptions are billed monthly in advance through our payment processor, Stripe (Memberships may instead be paid annually for the advertised discount). Your subscription renews automatically each billing period until cancelled. If a payment fails we may retry it, and we may suspend service until it is paid.

5. Changes to the service or these terms

We may update these terms or what a service includes from time to time. We’ll post the updated terms on this page with a new “last updated” date, and will let customers know of any material change before it takes effect.

6. Liability

To the extent permitted by law, our liability for any loss arising from your service is limited to the amount you paid us in the 3 months before the claim arose. Nothing in these terms excludes any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

7. Privacy

We handle your personal information as described in our Privacy Policy.

8. Governing law

These terms are governed by the laws of Victoria, Australia.

9. Contact

Questions about these terms? Email hello@tthomewasteclub.com.au.

Part B — Membership

10. Minimum term & cancellation

Membership has a minimum term of 3 months from your sign-up date. After the minimum term you may cancel at any time, effective at the end of your current billing period — you’ll keep your membership benefits until then. To cancel, email hello@tthomewasteclub.com.au.

11. Refunds

Payments already charged are non-refundable, including for a cancelled or partially used billing period. This doesn’t affect any consumer guarantee you have under the Australian Consumer Law that can’t be excluded, restricted or modified.

12. Your responsibilities

Bins and collection points must be accessible on the agreed day.
Extra pickups apply to standard household bin contents — hazardous materials, asbestos and similar items are excluded.

13. Bin washes, event clean-ups & bulky items

Essential Club’s once-off bin wash becomes available once you have held your membership for 6 months.
Family / Executive’s 2 bin washes / year are scheduled once at 6 months and once at 12 months into your membership, and at the same points in each following 12-month period.
Estate / Premier’s bin wash is scheduled quarterly.
Post-holiday / event pick-ups (Family / Executive and Estate / Premier) cover up to 1m³ of waste unless we agree otherwise with you in writing.
Estate / Premier’s bulky item collection covers up to 2 items, limited to items such as a mattress, a 2-seater couch or whitegoods. Other items may be collected at our discretion.
Where an amount, measurement or volume is not otherwise specified for an inclusion, it defaults to 1m³ or is otherwise at our discretion.

14. Discounts, vouchers & referrals

Vouchers and the additional skip hire discount are for your own use as a member and cannot be applied to someone else’s booking.
Only one discount, voucher or offer can be applied per transaction.
The 5% neighbour referral discount applies to your renewal once the neighbour you referred has signed up and completed the minimum term (clause 10) of their own membership. The 5% discount for the referred neighbour applies to their membership as agreed at sign-up.
Vouchers and discount codes are non-transferable except as this clause allows.

Part C — Full Bin Service

15. What Full Bin Service is

Full Bin Service is a stand-alone service: we supply a 240L bin (garbage, recycling, or one of each) and empty it on a fixed schedule. It does not include Membership benefits such as skip discounts, extra pickups or neighbour codes. It is intended for properties that council does not adequately service, such as commercial-zoned dwellings, high-volume households and secondary dwellings.

16. Fees

A one-off signup fee of $49 covers bin delivery and setup. It is charged with your first payment and is non-refundable.
A monthly collection fee for each bin, depending on the bin type and whether it is emptied weekly or fortnightly, at the prices shown on our website when you sign up.
Bin rental is included in the collection fee — there is no separate rental charge.
Each bin type is billed independently, and you can choose a different frequency for each.

17. Collection day & schedule

We assign your collection day based on your area and confirm it by email. Your first collection date is confirmed once your day is assigned, which may be after you sign up.
Fortnightly bins are collected every second week on your collection day; we will tell you which weeks.
We may change your collection day with reasonable notice. Collections may move because of public holidays, weather or safety issues.

18. Using your bin

Present your bin at the agreed collection point, with the lid closed, by 6:00am on your collection day. If we cannot reach it, that collection may be missed and is still charged.
Garbage bins are for general household or business waste and recycling bins for clean recyclable materials only.
Do not place hazardous, flammable, liquid, medical, or asbestos-containing waste, batteries, gas bottles, or hot ashes in the bin.
Do not overload the bin. Bins that are too heavy to move safely, or contaminated (for example food or general waste in a recycling bin), may be left uncollected or reprocessed at additional cost.

19. Missed collections

If we miss a collection that was correctly presented, email hello@tthomewasteclub.com.au within 24 hours and we will return as soon as reasonably possible, or credit the collection if we cannot.

20. Ownership of the bin

The bin remains our property at all times. Keep it at your property and do not sell, move or modify it. You are responsible for the reasonable cost of replacing a bin that is lost, stolen or damaged other than by fair wear and tear or by us.

21. Minimum term, cancellation & bin return

Full Bin Service has a minimum term of 3 months from your sign-up date.
After the minimum term you may cancel at any time by emailing hello@tthomewasteclub.com.au. Cancellation takes effect at the end of your current billing period, and collections continue until then.
Once your service ends, leave the bin empty at the collection point and we will collect it on your final collection day or another agreed time.
Payments already charged, including the signup fee, are non-refundable. This doesn’t affect any consumer guarantee under the Australian Consumer Law that can’t be excluded.
We may end the service if you seriously or repeatedly breach these terms, for example by placing prohibited waste in the bin.